AVIVA promises the customer a quality guarantee period of more than 90 days. During this period, if the customer has any question about the quality of any goods sold by AVIVA, please be sure to follow our RMA return and replacement process to ensure that we can provide you with the most timely solution.
1. Sales invoice and packing list
2. Please send the quality inspection report by email or fax
AVIVA will record all return/inspection processes in real detail, implement the relevant "nonconformance report" "corrective and preventive action report" process, and archive internal control documents to prevent the recurrence of similar accidents.
1. The customer shall provide samples of goods with doubtful quality to the original factory or third-party authoritative testing institutions for detailed testing and analysis, so as to deal with quality risks more effectively.
2. If the quality of the goods is confirmed to be defective, AVIVA promises to recall the goods in full and bear all transportation costs. Customer complaint processing program, the first time full resources to cooperate with customers to deal with exceptions.
Intelligent storage management system is applied to effectively control the storage environment, improve the efficiency of storage operation, ensure that products can be traced throughout the whole process, and build a systematic, information and storage modernization logistics system.
Through close cooperation with more than 3000 suppliers in four continents developed in the electronics industry, generally speaking, the goods from Asia can be delivered in 3-5 days, and the goods from Europe and America can be delivered in 7-9 days.
Strictly select logistics suppliers, and establish long-term and stable cooperation with domestic and foreign well-known express and logistics companies such as SF Express, FedEx, DHL, UPS, etc., to ensure the safety of cargo transportation.
